Maintaining Positive Departures: Why Grace and Professionalism Matter On The Way In…and On The Way Out Jane was a no-drama, reliable,...

We live in a world that often feels cold and impersonal. News cycles are dominated by negativity, social media fosters comparison and...

Today marks three years since I left the American Red Cross, and yet I routinely return to a question then President and CEO Gail...

Many years ago I learned I had been promoted into a leadership role. This was pre-WFH and, because I could,  I walked across the building...

I have experienced or been witness to a string of unpleasant customer service experiences of late, situations that escalated that...

My generous friend Laura hosts an annual Beach Yoga for the Cure event in support of the Lymphoma and Leukemia Society. All our friends...

I was listening this week to my friend, podcaster Mel Robbins [she’s your friend too] when she said something that nearly stopped me in...

December 31, 2016: My husband and I were having lunch in a cafe outside of Nashville, when I heard the server mention to another table...

I did not know it then, but I was a junior in college, 21 years old, when I worked for and with the best manager I would ultimately ever...

My husband can wax poetic about two things: the UCLA Bruins and fried chicken. While his love of the Bruins waxes and wanes with their...

I didn’t receive flowers on Valentine’s Day this year. Or last year. Or the year before that. In fact for as long as I have been with my...

Plan Team Meeting Respond to emails Performance Reviews 1:1s with Team Members More emails Prepare 2025 budget What would happen if we...

I want to be a Green Flag. Red flags signal dangerous situations and are used to warn people of bad ideas or potential problems....

One the most reflective and revealing coaching questions I ask leaders to ask themselves is "How am I complicit in creating the...

LEADERSHIP PRESENCE vs MULTI-TASKING: Research has proven multitasking may make us feel more efficient, but the reality is we don’t...