#leadership

Tell Me More

Many years ago I learned I had been promoted into a leadership role. This was pre-WFH and, because I could, I walked across the building...

How Can We Make This Right?

I have experienced or been witness to a string of unpleasant customer service experiences of late, situations that escalated that...

Bounce Back Better

My generous friend Laura hosts an annual Beach Yoga for the Cure event in support of the Lymphoma and Leukemia Society. All our friends...

Time is moving forward whether you are or not.

I was listening this week to my friend, podcaster Mel Robbins [she’s your friend too] when she said something that nearly stopped me in...

Spontaneous Combustion

December 31, 2016: My husband and I were having lunch in a cafe outside of Nashville, when I heard the server mention to another table...

Springsteen, Adjacent

I did not know it then, but I was a junior in college, 21 years old, when I worked for and with the best manager I would ultimately ever...

GET TO YES

My husband can wax poetic about two things: the UCLA Bruins and fried chicken. While his love of the Bruins waxes and wanes with their...

Defining Moments and Memory Dividends

I didn’t receive flowers on Valentine’s Day this year. Or last year. Or the year before that. In fact for as long as I have been with my...

The Power of Reflection

Plan Team Meeting Respond to emails Performance Reviews 1:1s with Team Members More emails Prepare 2025 budget What would happen if we...

Green Flag

I want to be a Green Flag. Red flags signal dangerous situations and are used to warn people of bad ideas or potential problems....

Ask Yourself This Powerful Question

One the most reflective and revealing coaching questions I ask leaders to ask themselves is "How am I complicit in creating the...

Mastering the Art of Leadership Presence: Elevate Your Impact and Inspire Trust

LEADERSHIP PRESENCE vs MULTI-TASKING: Research has proven multitasking may make us feel more efficient, but the reality is we don’t...